Question 1

What items do you accept for recycling?

Accepted Answer

We accept a wide range of electronics and appliances, including laptops, desktop computers, cameras, mobile phones, tablets, routers, and more. For a comprehensive list, please refer to our FAQ page.

Question 2

Is there a minimum requirement for collections?

Accepted Answer

While we don't have a strict minimum, we encourage you to gather multiple items to help cover collection costs. If you have only one item, we may wait until there are others nearby to optimize our routes.

Question 3

Why don't you recycle TVs, microwaves, or large appliances?

Accepted Answer

Large appliances require more resources to transport and store, which increases operational costs. To maintain our free service, we focus on smaller electronics that are easier to handle and store.

Question 4

How do you protect my data?

Accepted Answer

We erase all data from devices using certified methods like Active@KillDisk. Devices that can't be securely erased are fully broken down to protect your data. We also provide certificates of data erasure upon request.

Frequently Asked Questions

What do and don't you recycle?

Is my data safe if I can't erase my device?

Why do I need to clean my items?

Is there a minimum requirement for collections?

Why can't I choose my collection date?

You used to pick up appliances. What happened?

Why can't you collect from me the same day I book in?

Why don't you recycle TVs, microwaves, white goods or large appliances?

How do you protect my data?

Is your service really free? What do you charge?

Why won't you take my metal machine?

Do you take household appliances?

Where do you pick up from?

Can you handle large loads?

How can you use my Apple device if it's locked?

Do you provide certificates of destruction or erasure? What is your process?

What happens if I'm not there on your arrival or you can't reach our office?

What happens if I forget to leave my items out?

Why don't you accept light bulbs or light fittings?

Why do I need to put things in a box? Why did you leave the box?

Do you repair things?

Why don't you take CRT (old box) TVs or monitors?

Why don't you take take smoke alarms?

Does any of it go to landfill?

Why don't you call it e-waste?

Do you collect in regional areas or other cities outside of Sydney?

I changed my mind and want to get my device back. What can I do?

Can I drop stuff off at your warehouse?

Are you a not-for-profit or a charity?

How can we support Whirl?

Why can't I just leave my items out on the verge or street? Isn't that easier?

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